Refund policy

Last Updated: July 19, 2026

Thank you for shopping with Print Nest 3D. We take pride in creating high-quality 3D printed and customized products. Please read our Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns only if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item has a manufacturing defect.

To be eligible for a return:

  • Contact us within 7 days of receiving your order.
  • The product must be unused and in its original packaging.
  • Provide your order number and clear photos of the issue.

2. Customized Products

As most of our products are made to order or personalized, they cannot be returned or exchanged unless:

  • The product is damaged during shipping.
  • We sent the wrong item.
  • There is a manufacturing defect.

Please double-check all customization details (such as names, text, colors, sizes, and uploaded designs) before placing your order.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Products damaged due to misuse or improper handling
  • Items returned without prior approval
  • Items returned after the return period

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable, except when the return is due to our error or a damaged/defective product.

5. Exchanges

We will replace products only if:

  • The item is damaged or defective.
  • You received an incorrect product.

If the exact item is unavailable, we may offer a replacement of equal value or a refund.

6. Order Cancellation

Orders can be cancelled within 12 hours of placement or before production begins, whichever comes first.

Once production has started, customized orders cannot be cancelled.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and provide a suitable resolution as quickly as possible.